Delivery Policies
It takes between 5-7 working days for us to deliver your ordered merchandize within India and 10-14 working days for all deliveries outside India, from the time you place the order on our site. On dispatch we will send you a mail giving you the details of the despatched order.
Delivery methods
arperabags.com dispatches all parcels using a courier chosen according to your order or the type of products sold on arperabags.com, to offer you fast and reliable delivery. You can track your delivery via the http://www.arperabags.com/shop/index.php?route=account/order
Charges
For deliveries within India charges are free inside india , irrespective of your parcel's location, weight, volume, fragility. For orders less than Rs 500.00 a flat low order charge of Rs 100 .00 would be applicable. For deliveries outside India, charges will vary on your parcel's location, weight, volume, fragility and the value of your order . The charges include fulfillment costs of your order.
Cash on delivery
Cash on delivery is not available at the moment .
You can also view the delivery charges in the invoice http://www.arperabags.com/shop/index.php?route=account/order by clicking on the “ view “ link.
The goods will be delivered within 5-7 working days from the date of dispatch for all deliveries within India and within 10-14 working days for all deliveries outside India. Estimated delivery times are available from the moment you place your order. In the My Account / order history, you can view the dispatch date of your parcel (available once your parcel has left our warehouses) Once your parcel has been dispatched by our Logistics team, an email will automatically be sent to you.
Delivery problems
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, arperabags.com promises to do its best to find the causes and resolve the problem in a timely manner.
What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel's progress on our website by going to the My Account / order history. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at care@arperabags.com or contact our customer care by email.
What Happens if I am not Available to Receive my Parcel?
Should you not be present when our courier attempts to deliver your parcel , Please e mail us at care@arperabags.com .Our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to arperabags.com. Once the parcel has been sent back to us, you must wait until it arrives in our warehouse. We will redispatch it to you as per your instructions.
What if the courier is unable to leave a card?
If your post-box is inaccessible and our courier was not able to leave a card, we recommend you contact us directly at care@arperabags.com so that we can take matters further and locate your parcel.
What should I do if I receive a damaged parcel?
If when you receive your parcel, you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse, that should be visible and intact. Send us an e-mail at care@arperabags.com stating that you have refused to accept the damaged parcel within 3 days of receiving the parcel. Please send us the parcel. It should reach us within 7 days. Incase we don't have stock at that point in time we will issue a credit note for the amount paid directing our bank to remit the order amount to you.
What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbour has accepted it on your behalf, and it is damaged, the parcel is considered 'Accepted'. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail at care@arperabags.com For further information on returns kindly visit our return policy.
I Have Only Received Part of my Order
Please be aware that your order may be dispatched in separate parcels and on different dates. If you have only received a part of your order, we recommend you visit the delivery tracking page in the My Account / order history. If shipment is still ongoing, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care at care@arperabags.com .
