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FAQ'S

 

Ordering Online. How do I place an order?

·        Placing an order is easy. Simply follow these steps:

·        Shop on our website by browsing through our product range

·        Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability.

·        Add an item to your shopping basket by clicking the "Add to Cart" button on the product page

·        Review the items you have chosen in your shopping bag. To delete an item from your shopping bag select the " Delete product" option and click the " Update " button.

·        You can continue shopping by selecting the "Continue Shopping" button

·        You can also view the items in your basket while you continue shopping, by clicking on the "shopping cart" option at the top of the homepage

·        Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible. If entering a promotional code, please ensure you click ‘apply’ in order to action the code. Complete your order by selecting "Checkout" and then follow the steps

·        Should you need further assistance with placing an order, please contact our Customer Services Team on care@arperabags.com , who would be happy to assist you.

 

Is it safe to use my card on your website?

·        We realise how important it is to securely store any information that you provide us. The KARA transactional web site currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously.

·        You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the www.karabags.com in your browser address window, also a small locked padlock will appear in your browser window.

What payment methods do you accept online?

·        Please refer to our payment section for a complete list of ways to pay .Please click on the  link http://www.arperabags.com/shop/index.php?route=information/information&information_id=9

Can I add an item to my order after I have placed my order?

·        Unfortunately you will need to place a separate order for anything else that you want to buy.

Can I have my order Gift Wrapped?

·        If you would like to send your order as a gift, you can request the same by putting in the comments and instructions for gift wrap  at the delivery options  stage of the ordering process. You can also  add a gift note with a personal message.

What is the exchange rate for overseas customers?

·        We charge you for your order in Indian Rupees. Your card provider will apply the exchange rate when your card is charged.

Will I be charged VAT?

·        All prices are inclusive of VAT (where applicable). The total cost of the order is the price of the products ordered plus the delivery  and conveince charges if applicable.

Will I be charged for local sales taxes and import duties on my purchase?

We ship to all countries  on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Arpera.com cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty. The recipient is responsible for paying the duty.

PARTNER WITH US

We are looking for dealers across India. If you would like to partner with us drop us a mail at partner@arperabags.com and we'll get back to you shortly.

Contact Us


+91 20 2685638
+91 8446888840
(9.30 -5.30 Pm Monday -Saturday )
Online Customer Care : care@arperabags.com
Order BULK : sales@arperabags.com

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